Working with Orange Tree is a truepartnership. I sleep well at night knowing thatthey’re going to do their best to assure theydeliver the highest level of service they can.
- Gary Michael, Vice President of People
Shift4
Background
Networks Connect is a healthcare and professional staffingfirm that specializes in connecting skilled, dependable, andcompassionate healthcare workers to hundreds of hospitalsand specialty care facilities across the U.S. As a full-servicestaffing provider, Networks Connect also staffs non-clinicalprofessional positions in healthcare practices.The company was working with another backgroundscreening provider and became frustrated with the lack ofcustomer service and long turnaround times for backgroundchecks and drug tests. Since Networks Connect prides itselfon filling positions quickly, the company was dissatisfied andsought a new partner that could make things easier for bothNetworks Connect and its candidates.
Challenges
Long turnaround times
Inconsistent client service
Long delays in filling open positions
How Orange Tree Helped
Orange Tree provided immediate benefit to NetworksConnect by dramatically improving turnaround times,implementing a single-order background and drug testingsolution, and providing excellent service via its dedicatednational account manager.Networks Connect was also looking for a partner whocould build an integration with its ATS vendor – symplrCTM. Having its own proprietary platform and softwaredevelopment team, Orange Tree worked with symplr tocreate and deliver an integration. The integration empowersNetworks Connect’s recruiters to be more productive. Therecruiters can now remain in their ATS while starting thebackground check and drug test process.Compliance is important in the healthcare industry. OrangeTree helps Networks Connect remain abreast of regulation,licensing, and credentialing changes at all levels. OrangeTree regularly sends client communications and conductsquarterly compliance webinars to keeps its clients informedof key regulation changes.The entire screening process became much easier forNetworks Connect and results were immediate.
Solutions
Rapid onboarding
Proprietary platform and software development team
Dedicated account management
ClientConnect® and CandidateConnect® enablement
Results
Faster turnaround times
Excellent customer experience
Seamless integration with ATS symplr CTM (the first and onlybackground screen integration with this popular platform)