Adverse Action

Adverse action is a defined process employers must follow when considering disqualifying a candidate based on the results of a background check. Our solutions help employers follow the adverse action process outlined by the Federal Credit Reporting Agency (FCRA) and state laws. 

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Employers can submit an adverse action request to Orange Tree directly on the ClientConnect® site . Once submitted, and subject to state specific information gathering Orange Tree will send a pre-adverse action letter to the candidate through the CandidateConnect® portal or USPS and provide a copy for employers to access online. If there is no response or dispute within your pre-established waiting period, you can submit a request for Orange Tree to send the final adverse action letter on your behalf or send the final letter automatically. If the candidate responds with a dispute, we will reach out again and confirm your disqualifying decision to restart the process after the reinvestigation.

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